What sets Heartglobe apart is the dedicated, individualised care we give to every client
Our goal is to ensure that every client feels safe and comfortable at all times. The best way to achieve this is by assigning each client a dedicated person to manage their trip and handle any possible concerns or questions that may arise at any time.
Therefore, a member of our team will be available at any time of the day to attend to each client’s needs. Full assistance will be provided throughout the entire travel process, solving any questions, queries or unexpected situations that may arise as quickly as possible.
With this system, we ensure that clients can feel at ease about every aspect of the trip, such as flights and accommodation, or any
unforeseen circumstances such as date changes, safe in the knowledge that we will handle everything as quickly as possible, at any time of the day.
One of the main concerns for clients when travelling to an unfamiliar city is transportation. Navigating public transport or booking a taxi for every trip can be complicated. That is why we offer you a chauffeur service for your entire stay in Madrid.
Every day, clients will have a private driver with a high-end vehicle to handle all their
transportation needs throughout their time in the city.
This service includes airport pickup and transfer to the hotel or hospital, as well as the return trip to the airport on the departure day.
The driver will accompany the client and their family throughout the day for all required medical-related journeys, as well as any personal outings, such as visiting the city or dining at a restaurant.
Being in a new city can be stressful, sometimes with a language barrier, and even
more so given the nature of this type of trip. That is why we give our clients the option of having a person to accompany them throughout the day, providing support at all times.
Clients can therefore choose to have someone with them during the day who can act as a translator if needed, provide companionship, and, if desired, as a guide for the various activities in the city or for day trips.
If the client so wishes, they can also be accompanied for specific needs and tasks, for example in medical-related matters.
Exclusive and fully personalised care is one of the pillars of the Heartglobe Method, which we have developed to provide our clients with the best possible service for medical travel. Discover more.
At Heartglobe we have a 24/7 emergency service available 365 days a year.
No problem, it is a service we offer to help our customers, if you prefer to do it on your own just let us know.
Yes, during your stay if you require a driver, you can have this service at any time, but always try to notify us in advance to guarantee the service.